Vendor/Seller Policy For comillapost.com

1. Vendor Eligibility & Registration
• Vendors must provide valid business registration documents.
• A completed application form with accurate business details is required.
• Vendors must comply with local laws and regulations regarding e-commerce and product sales.
2. Product Listing & Quality Standards
• All products must be genuine, legal, and meet quality standards.
• Vendors must provide accurate descriptions, pricing, and images of their products.
• Prohibited items (such as counterfeit goods, illegal substances, or restricted items) are strictly forbidden.
3. Pricing & Payments
• Vendors set their own prices but must remain competitive and fair.
• Payments will be processed through ComillaPost.com’s secure payment gateway.
• Commission rates and transaction fees will be clearly outlined in the vendor agreement.
4. Order Fulfillment & Delivery
• Vendors must ensure timely order processing and dispatch.
• Packaging must be secure and meet industry standards.
• Vendors must provide tracking details and updates on shipments.
5. Returns, Refunds & Customer Service
• Vendors must comply with ComillaPost.com’s return and refund policies.
• Clear communication with customers regarding product issues or inquiries is required.
• Vendors must resolve disputes professionally and in a timely manner.
6. Compliance & Ethical Standards
• Vendors must adhere to ethical business practices and avoid misleading customers.
• Any fraudulent activity will result in immediate termination from the platform.
• Vendors must respect customer privacy and data protection laws.
7. Performance Monitoring & Reviews
• ComillaPost.com will monitor vendor performance based on customer feedback, delivery times, and
product quality.
• Vendors with poor ratings or repeated complaints may face penalties or removal from the platform.
• Regular audits may be conducted to ensure compliance with policies.
8. Termination & Violations
• ComillaPost.com reserves the right to suspend or terminate vendors who violate policies.
• Vendors must provide notice if they wish to discontinue selling on the platform.
• Any legal disputes will be handled according to the governing laws of the business jurisdiction.